Q: Do you plan to write about sales, a methodology? There are lots of books on the topic but none with your perspective. What does an emotionally intelligent sales person look like? A: Effectiveness at sales certainly reflect emotional intelligence strengths in empathy (especially understanding your customer’s needs), relationship-building, and influence. I’ve described this in… Read more »

Q: What are the advantages of 360 degree feedback? A: 360 degree feedback works best if you ask people whose opinions you value and trust to evaluate your emotional  intelligence anonymously – that is, they use a measure they can fill out and give to a neutral third party, who will aggregate the date so… Read more »

Q: It seems many of the younger generation care more about pop culture instead of serious societal manners — some may call it brain dead. Are today’s young people lacking in emotional intelligence? Older generations have been decrying the loss of seriousness and manners in young people since at least the time of Aristotle, several… Read more »

Q: What qualities make a good leader? A: Besides emotional intelligence, every leader requires a certain high level of cognitive intelligence and technical skill. The specifics vary with the particular organization and position, but in general high-level executives need an IQ of around 110 or so to handle the cognitive complexity of their jobs. Beyond… Read more »