A New York Times headline recently read “With Carbon Dioxide emissions at Record High, Worries on How to Slow Warming.” I’ve got a way to slow warming: Handprinter. I’ve just donated to their Kickstarter campaign. Here’s why. We’ve all heard about our carbon footprints, the sum total of all the carbon dioxide released as we… Read more »
Yearly Archives:: 2012
On self-awareness
Q: You’ve described self-awareness as one of the most important facets of EQ. How can people develop greater self-awareness? A: Self-awareness means the ability to monitor our inner world – our thoughts and feelings. Mindfulness is one method for enhancing this essential capacity – it trains our attention to notice subtle, but important signals, and to… Read more »
Social skills and EQ
Q: Having good social skills is another component of EQ, but does that mean people who are shy or introverted don’t have as high an EQ? Again, how can one improve social skills? Social competence takes many forms – it’s more than just being chatty. These abilities range from being able to tune into another… Read more »
EQ in the workplace
Q: There seems to be an growing interest in emotional intelligence, especially the workplace – why do you think this is (i.e., what exactly is EQ and how can it improve your success in life)? A: The interest in emotional intelligence in the workplace stems from the widespread recognition that these abilities – self-awareness, self-management, empathy… Read more »
Toxic emotions at work
Toxic emotions at work: Drew Hansen covers Leadership: The Power of Emotional Intelligence at Forbes.com.
Emotions in the workplace
Q: Historically, leaders in many organizations discouraged emotionality in the workplace. Why is EI an important quality for leaders (and employees)? A: Emotional intelligence does not mean being emotional – letting it all out. Quite the contrary – it means being skillful in the emotional and social realm. With neuroscience finding that emotions are contagious, and… Read more »
Emotional intelligence and customer care
Q: Today, more than ever, creating an extraordinary customer experience is critical for an organization’s survival. Can you address how EI plays a pivotal role in the area of customer care? A: Because emotions are contagious, how your employees interact with your customers determines how the customer will feel about your company. You want your… Read more »
Technology and SEL
Q: In the digital age, students are making connections both socially and emotionally through technology. Are there opportunities for schools to use technology to help improve their students’ EI and if so, what specific tech tools do you think would work best to accomplish this—apps, mobile devices, laptops, Web sites, social networks, computer games, etc.?… Read more »
Meditation: where to begin
Q: With the aim of becoming more aware of my actions and understanding underlying emotions, I want to learn how to meditate. I was wondering what type of meditation you recommend I begin to practice and where is the best place where I can go to learn. A: Meditation is an excellent way to enhance… Read more »
The emotionally intelligent salesman
Q: Do you plan to write about sales, a methodology? There are lots of books on the topic but none with your perspective. What does an emotionally intelligent sales person look like? A: Effectiveness at sales certainly reflect emotional intelligence strengths in empathy (especially understanding your customer’s needs), relationship-building, and influence. I’ve described this in… Read more »